Okay
Hi there,
Unfortunately we no longer have the time or enough return to provide support. The theme still speaks for itself and it's a great product for anyone with a fitting product. The current version has been tested out for a few months and is really stable so you shouldn't have any problem with it.
If you're having some trouble you can still check our faq page:
http://plusquare.pt/faq/essenza/
Or you can try search for the issue in our support system to see if someone already had the issue you're having at:
https://plusquare.ticksy.com/
Best regards

Plusquare Team

  Public Ticket Activity

OPENGrid/Masonry/Square Last comment 3 days ago from Wade in Essenza - Responsive Grid Portfolio Theme   1 OPENBulk Upload/Delete Last comment 4 days ago from Wade in Essenza - Responsive Grid Portfolio Theme   1 OPENFallback image Last comment 2 weeks ago from Susan in Easy Video Background WP   1 OPENTemplate Customizer not loading after Wordpress upgrade Last comment 3 weeks ago from Jane in Essenza - Responsive Grid Portfolio Theme   15 OPENCan't add images to portfolio?? Is this theme broken & abandoned? Last comment 11:30pm on July 6, 2015 from Andi Pelow in Essenza - Responsive Grid Portfolio Theme   2 OPENTemplate Customizer page not loading Last comment 11:30pm on June 18, 2015 from Waynos Waynos in Essenza - Responsive Grid Portfolio Theme   2 OPENdrop down menu in back end doesn't work Last comment 11:30pm on June 8, 2015 from enrico in Expo360º - 360º Product Viewer   1 OPENPortfolio works Last comment 11:30pm on June 1, 2015 from Mai Alexander in Essenza - Responsive Grid Portfolio Theme   2 OPENVideo using Flash not HTML5 Last comment 11:30pm on May 27, 2015 from Shaimoom in Easy Video Background WP   1 OPENslider Last comment 11:30pm on May 16, 2015 from Warner in Essenza - Responsive Grid Portfolio Theme   1 OPENPrivate Ticket Response Last comment 11:30pm on May 8, 2015 from Matthew in Essenza - Responsive Grid Portfolio Theme   1 OPENDemo Last comment 11:30pm on April 24, 2015 from Wowa in Essenza - Responsive Grid Portfolio Theme   1 OPENCan decription appear in hover gallery ? Last comment 11:30pm on April 23, 2015 from Philippe in Essenza - Responsive Grid Portfolio Theme   1 OPENVideo background on element Last comment 11:30pm on April 22, 2015 from Erik in Easy Video Background WP   1 OPENSnap photos to slider Last comment 11:30pm on April 13, 2015 from Jake in Essenza - Responsive Grid Portfolio Theme   1
https://plusquare.ticksy.com/