Okay
Hi there,
Unfortunately we no longer have the time or enough return to provide support. The theme still speaks for itself and it's a great product for anyone with a fitting product. The current version has been tested out for a few months and is really stable so you shouldn't have any problem with it.
If you're having some trouble you can still check our faq page:
http://plusquare.pt/faq/essenza/
Or you can try search for the issue in our support system to see if someone already had the issue you're having at:
https://plusquare.ticksy.com/
Best regards

Plusquare Team

  Public Ticket Activity

Rawad Can you align the logo to be in the centre, and right under the logo are the links?   Updated December 22, 2015   1 Essenza - Responsive Grid Portfolio Theme Most recent comment from Rawad:Can you align the logo to be in the centre, and right under the logo are the links? Can you also change the layout and add more columns? Could I create something like the link provided below? I would ... Mike upgrade browser message   Updated December 18, 2015   1 Essenza - Responsive Grid Portfolio Theme Most recent comment from Mike:Hello,when I visit my site with Internet Explorer or Firefox browser, I get the message:"This is a modern site which require a more recent browser to work properly. Please upgrade now!"However the ... Anton Can't set an image for portfolio cover   Updated November 22, 2015   1 Essenza - Responsive Grid Portfolio Theme Most recent comment from Anton:Unfortunately after updating to Wordpress 4.2 I can't add an images to portfolios or set the cover images. The buttons for adding images are simply not working. Nothing happens when I press them. The ... Anton Can't set an image for portfolio cover   Updated November 22, 2015   1 Essenza - Responsive Grid Portfolio Theme Most recent comment from Anton:Unfortunately after updating to Wordpress 4.2 I can't add an images to portfolios or set the cover images. The buttons for adding images are simply not working. Nothing happens when I press them. The ... jazuli henderson-smart Can't add images to portfolio?? Is this theme broken & abandoned?   Updated October 8, 2015   3 Essenza - Responsive Grid Portfolio Theme Most recent comment from Monica DuClaud:I am having the same problem since I updated to the latest version. I am shocked that plusquare is not standing behind this product. Anyone had any luck? Jon Portfolio will not display   Updated October 1, 2015   1 Essenza - Responsive Grid Portfolio Theme Most recent comment from Jon:The portfolio page on this theme does not load. Is there a fix for this issue?? Cristian Facebook Pixel   Updated September 18, 2015   1 Essenza - Responsive Grid Portfolio Theme Most recent comment from Cristian:Hello there.I need to insert a Facebook Pixel to my site. Facebook says this: "Copy the code below and paste it between the and in your website code. The pixel will track visits to every page of ... Wade Grid/Masonry/Square   Updated July 28, 2015   1 Essenza - Responsive Grid Portfolio Theme Most recent comment from Wade:Hey there, I'm having some really buggy issues with this theme and under a deadline. For some reason, my galleries are all the same. So if I designate a GRID or a MASONRY, or SQUARE gallery for my ... Wade Bulk Upload/Delete   Updated July 27, 2015   1 Essenza - Responsive Grid Portfolio Theme Most recent comment from Wade:Great theme, just having a couple of issues.1) any way to BULK upload images to gallery, instead of one at a time? Also deleting? 2) I'm trying to assign the page you have as full width SLIDER as ... Susan Fallback image   Updated July 16, 2015   1 Easy Video Background WP Most recent comment from Susan:We are having problems specifying and customizing the fallback image. Specifically about a style that is being applied to the fallbackimage attribute on the video shortcode. Can you please help? The ... Joe N Template Customizer not loading after Wordpress upgrade   Updated July 14, 2015   15 Essenza - Responsive Grid Portfolio Theme Most recent comment from Jane:Hi WaynosI found a work around ... I opened the database through phpMyAdmin and rooted about in the tables where I found reference to the Google API, so I edited that reference and stripped out the ... Waynos Waynos Template Customizer page not loading   Updated June 18, 2015   2 Essenza - Responsive Grid Portfolio Theme Most recent comment from Waynos Waynos:Good news. Solved this issue by:1. Downgrading to Wordpress 4.12. Emptying browser cache, logging out of dashboard, quitting browser and also quitting MAMP before restarting MAMP, my browser and then ... enrico drop down menu in back end doesn't work   Updated June 8, 2015   1 Expo360º - 360º Product Viewer Most recent comment from enrico:Good morning, the dropdown menu in the backend doesn't work for example when i click for change font nothing happend Julian Zambra Portfolio works   Updated June 1, 2015   2 Essenza - Responsive Grid Portfolio Theme Most recent comment from Mai Alexander:Hi!I do have the same Problem - i use the newest version of essenza and wp... ;-(Do you still habe fixed the Problem?!? Thank you...! Shaimoom Video using Flash not HTML5   Updated May 27, 2015   1 Easy Video Background WP Most recent comment from Shaimoom:I have inserted the shortcode with prioroity to html5 but my sight keeps using code for a Flash player. It should be inserting a tag and was working earlier. Please help.
https://plusquare.ticksy.com/